Online Policies and Procedures
When purchasing from this website, you are purchasing from a real business.
All prices shown on this website are in Australian Dollars, and all card transactions will be in Australian Dollars
Our business details are:
Sydney Safety Training Pty Ltd
ABN 12 158 377 532
395 Guildford Road
Guildford NSW 2161
Ph 02 9892 3370
Fax 02 9892 3662
Monday – Friday 8am – 5pm EST
Closed on weekends and public holidays
For our policies and procedures please refer below:
- Refund Policy
- Promotions & Competitions
- Credit Card Details
- Your Consent
- Payment Gateway Information
It is your obligation to enter the correct delivery address details at time of ordering. If you enter the wrong address, we are not obliged to re-send the order to the correct address at our expense.
We will provide you with an estimated date for delivery of all parcels and while we make every effort to deliver by this time, all dates specified are estimates only.
Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform Frog Dive Scuba Centres if an order does not arrive. Once we learn an order has not arrived by the due date, we will lodge enquiries with the courier to ensure delivery occurs as soon as possible. We will not be held liable for any loss or damage resulting from late delivery.
Please note that if an item has been lost in transit, we will not despatch a replacement item immediately. Replacement items will be despatched according to our discretion.
Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
If you receive a product that you believe is not what was expected we will replace the item or refund your money at our discretion. It will be your responsibility to mail the item back to our postal address in its original undamaged condition. Sydney Safety Training, 395 Guildford Road, GUILDFORD NSW 2161
Promotions and Competitions
Other Terms and Conditions not listed herein and applying to Sydney Safety Training promotions and competitions are incorporated into these terms and conditions. Unless expressly stated, to the extent that the other Terms and Conditions are not incompatible with the Terms and Conditions herein, the other Terms and Conditions will be in addition to the terms & conditions herein. To the extent that the other Terms and Conditions are incompatible with the Terms and Conditions herein, the other Terms and Conditions shall prevail.
Sydney Safety Training will not sell its database of customer details or details about customers to a third party. Any and all the information collected on this website will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!
We respect the right of users to remain anonymous and will endeavour not to knowingly disclose user identities unless directed by a court of law.
When does Sydney Safety Training disclose the information it collects to outside parties?
Sydney Safety Training does not sell, trade, or rent your personal information to others. Sydney Safety Training may release customer information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Sydney Safety Training, our users, or others.
What information do we collect and how do we use it?
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details if paying by credit card. This allows us to process and fulfill your order successfully. It also helps us in maintaining your account. For training bookings and payment more personal information is required to meet national accreditation compliance.
How does Sydney Safety Training protect customer information?
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.
Credit Card Details
All credit card payments are processed securely through the ……………………………………. Payment by credit card is the fastest way to receive your order as there is not clearance delay. Sydney Safety Training does not store any credit card information on our servers.
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the Sydney Safety Training website.
Payment Gateway Info
Our payment options available are endless, but most of importantly safe and secure. We offer Credit Card processing, Direct Deposit, Cheque and Money Orders. Credit Card payments are made directly through DirectOne’s 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored, this ensures you will be happy with your transaction.